Getting Approved & Medical Requirements Questions
Why do I need an account?

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Your account keeps your medical info, prescriptions, and refill schedule safe and easy to manage. It also connects you securely to your prescriber.

Why do you ask for payment details upfront?

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To streamline approval and shipping. Your card is only charged once your prescription is approved.

How long does the approval take?

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Most customers are approved within 7-10 business days, as long as your photos and intake form are complete and meet our medical criteria.

What if I feel uncomfortable sharing photos?

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We understand. Your photos are encrypted, securely stored, and visible only to your licensed prescriber and pharmacy. We never use them for promotions.

Why do I need to upload photos and an ID?

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It’s a legal requirement for your prescriber to verify your identity and check your skin condition to prescribe safely. Your ID and photos are only used for medical assessment — never for marketing.

Do I need a prescription?

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Yes — Fountain contains Tretinoin, which is prescription-only in Canada. A licensed physician will review your online intake form, photos, and medical history to approve your treatment.