Frequently asked questions

Wrinkles form due to a combination of natural aging, environmental exposure, and long-term skincare habits. Over time, collagen and elastin production decline, causing skin to lose firmness and elasticity.

As we age, skin cell turnover slows, making the skin thinner, drier, and less able to retain moisture - all of which contribute to wrinkle formation. External factors like sun exposure, pollution, and lifestyle choices can further accelerate this process.

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The best time to start is in your late 20s to early 30s, before deep wrinkles form. Collagen loss and sun damage begin long before visible aging signs appear, so early use of prescription-strength skincare helps prevent fine lines, improve elasticity, and keep skin looking youthful longer.

Clinical research shows that skin elasticity and collagen production begin to decline in your late 20s. This makes it the ideal time to start prescription-strength preventive care before visible signs of aging appear. By starting early, you can maintain skin health, slow down aging at a cellular level, and preserve a youthful complexion longer.

Yes - but the effectiveness of any anti-aging cream depends on its active ingredients and formulation. While many products claim to fight aging, only clinically proven ingredients deliver real results.
Key anti-aging ingredients include:

● Retinoids (like tretinoin): Boost collagen production, smooth wrinkles, and improve skin texture.

● Hydroxy acids: Promote exfoliation and skin renewal.

● Hyaluronic acid: Hydrates and plumps the skin for a firmer appearance.

● Vitamins C & E: Powerful antioxidants that protect against sun damage and free radicals.
However, not all anti-aging creams are created equal. Many over-the-counter products contain lower concentrations of these ingredients, making them less effective over time. Prescription-strength formulations, like Fountain, offer scientifically backed, doctor-prescribed solutions that provide visible, long-term results.

Aging can’t be reversed, but the right prescription-strength skincare can significantly slow its effects. Clinical research shows that retinoids like tretinoin enhance skin cell turnover and boost collagen production, helping to reduce wrinkles, restore firmness, and improve elasticity over time. With consistent use, medical-grade treatments can visibly smooth, firm, and rejuvenate skin - helping you age smarter, not faster.

Our current pharmacy partner is PartnershipRx.

- Contact Number: 888-588-2605‍

- Address: 15336 67 Ave #105, Surrey, BC V3S 7C6

- License Number: 42930

Fountain is a prescription-strength anti-aging cream that combines Tretinoin with antioxidants like Vitamin C, Vitamin E, Ferulic Acid. Together, they support the appearance of smoother texture, more even tone, and firmer-looking skin.

References to 'anti-aging' and firmness relate only to cosmetic skin appearance (hydration, brightness, smoothness). Results vary.

Each bottle is compounded fresh at a licensed Canadian pharmacy. Fountain is not mass-produced; instead, it's a personalized, prescription-only formula dispensed on an individual basis under strict medical oversight.

Yes. Each ingredient is clinically studied for anti-aging benefits. Prescription-strength Tretinoin is one of the most researched compounds for stimulating collagen, smoothing fine lines, and improving skin clarity over time.

Aging itself can’t be fully reversed, but prescription-strength ingredients like Tretinoin can slow down visible signs dramatically. By boosting collagen and speeding cell turnover, Fountain helps reduce wrinkles, improve firmness, and reveal smoother, healthier skin.

Fountain targets fine lines, deeper wrinkles, uneven tone, sun spots, rough texture, and loss of elasticity — helping you maintain healthy, youthful skin as you age.

Fountain is a prescription-strength anti-aging cream that combines Tretinoin with antioxidants like Vitamin C, Vitamin E, Ferulic Acid. Together, they support the appearance of smoother texture, more even tone, and firmer-looking skin.

‍References to 'anti-aging' and firmness relate only to cosmetic skin appearance (hydration, brightness, smoothness). Results vary.

Yes — Fountain contains Tretinoin, which is prescription-only in Canada. A licensed Canadian doctor will review your online intake form, photos, and medical history to approve your treatment.

RxSkin is backed by clinical trial evidence and formulated with prescription-strength ingredients - available only through a doctor’s prescription. Unlike over-the-counter products, our medical-grade formula is designed for potency and proven results. By combining powerful actives in a single prescription, RxSkin eliminates the need for multiple products and guesswork, streamlining your routine with a targeted, doctor-prescribed solution that works.

Absolutely. Fountain’s formulation is backed by clinical research and scientific evidence. Each ingredient is carefully selected for its proven anti-aging benefits, with extensive studies supporting its effectiveness. For a deeper dive into the science behind our prescription-strength formula, visit The Science page.

● Week 1-4 - Your skin is adjusting. Mild redness, irritation, flaking, and peeling are normal as your skin acclimates to prescription-strength ingredients.

● Week 4-8 - The transition phase. As your skin emerges from the purge, you’ll start noticing smoother texture and improved elasticity.

● Week 8-12 - Visible transformation. By week 12, expect refined texture, faded dark spots, and fewer fine lines, revealing a brighter, healthier complexion.

It’s entirely up to you. Fountain’s prescription-strength formula, powered by tretinoin, stimulates collagen production, accelerates cell turnover, and visibly reduces fine lines, wrinkles, and uneven skin tone. Designed to slow aging and repair the skin, it provides a powerful foundation for long-term skin health.

Here’s how it compares to other treatments:

● Botox temporarily relaxes facial muscles to reduce wrinkles caused by movement (like around the forehead and eyes).Drawback: It doesn’t improve skin texture or quality and lasts only 3-6 months.

● Microneedling creates micro-injuries to boost collagen and elastin production. Drawback: It may not be suitable for sensitive skin or active acne. With Fountain, you’re using a clinically proven, prescription-strength approach to aging that works at a cellular level - whether or not you choose additional treatments.

Yes! Fountain anti-aging cream can be seamlessly integrated into your skincare routine. For best results, we recommend:

● Nighttime Routine: Start with a gentle cleanser and toner to prep your skin before applying our prescription-strength cream.

● Daytime Routine: Follow up with a high-quality SPF moisturizer in the morning to protect and nourish your skin throughout the day.By keeping your routine simple and effective, you’ll maximize the benefits of prescription-strength anti-aging science.

No, you don’t need to visit your own doctor. Our team of partnered, licensed Canadian physicians will review your online intake form and health consultation to prescribe your treatment. If approved, your prescription-strength anti-aging cream will be shipped directly to your door - no appointments, no waiting rooms.

● If you are pregnant, planning to become pregnant, or breastfeeding.

● If you’re using any products with retinoids (like tretinoin, Retin-A®, Tazorac®, Differin®, or over-the-counter retinol).

● If you have allergies to tretinoin, other retinoids, or any ingredients in the Anti-Aging Treatment.

● If you have a history of perioral dermatitis or rosacea.

● If you have or have had skin cancer.

● If you're on medications that increase sun sensitivity (e.g., tetracyclines, fluoroquinolones, sulfonamides, thiazides, phenothiazines).

● If you have a sunburn on your face.

Typical side effects of the Fountain anti-aging formula are : itching, redness, scaling, dryness, peeling, burning, stinging, and increased sun sensitivity, usually diminish over time with consistent use. These reactions indicate the product is taking effect. To minimize discomfort, steer clear of other skin irritants like medicated or abrasive soaps, chemical hair removers or waxes, electrolysis, alcohol-based products, astringents, and cosmetics that cause significant drying.

No. The treatment is meant to be applied no more than once a day in the evenings.

This treatment may make your skin more susceptible to sunburn. While using this product, a moisturizing sunscreen (minimum SPF 15-30) should be used during the day, to reduce skin irritation and to support the maximum benefit of the treatment. It is also advised to avoid the use of tanning beds and artificial sun lamps to reduce the likelihood of skin irritation.

We recommend you stop the treatment until your skin has healed.

Once this treatment has stopped, the improvements may gradually disappear.

Wrinkles form naturally as collagen and elastin break down with age. Environmental factors like sun exposure, pollution, and poor skincare habits speed this up by damaging skin cells and slowing down renewal.

Most dermatologists recommend starting prescription-strength skincare in your late 20s or early 30s — when collagen loss and sun damage begin, long before deeper wrinkles appear. Starting early supports collagen production and keeps skin healthier for longer.

 Fountain works for adults at any age:
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• 25–29: Prevent first signs of aging.
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• 30–49: Actively treat fine lines, firmness loss, and uneven tone.
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• ‍50+: Reverse visible sun damage, deeper wrinkles, and restore skin resilience.

• Use 2 pumps at night on clean, dry skin.
  
  
• Apply a thin, even layer to face and neck.
  
  
• Avoid eyes, lips, and broken or irritated skin.
  
  
• Wash your hands after applying.
  
  
• Avoid washing the face, or applying other skincare products, including makeup, for at least 1 hour following application.
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• Apply a moisturizing sunscreen with SPF 30 or more the following morning, daily.

Yes — Fountain is designed for nightly use - this is ideal in order to maintain results.

Mild peeling or redness is normal as your skin adjusts. To reduce discomfort, you can apply Fountain less often (every 2-3 nights) for the first few weeks, use a gentle moisturizer, or try the “sandwich method” — moisturizer, then Fountain, then moisturizer again.

Yes — but skip harsh exfoliants (like AHAs/BHAs), other retinoids, and alcohol-based toners.Topical steroids or photosensitizing medications (eg doxycycline - an oral antibiotic) should be avoided unless approved by a physician.Pair Fountain with a gentle cleanser, moisturizer, and daily SPF.

No — avoid the eyes, lips, and any broken or sunburned skin.

Store upright in a cool, dry place, away from sunlight, kids, and pets. Do not store it in the bathroom due to temperature fluctuations from showers and baths. The cream may turn slightly yellow over time due to oxidation, but this won’t affect safety or results. The cream has an expiry date of 90 days.

• Weeks 1–4: Your skin adjusts. Mild redness, flaking, or breakouts can happen.
  
  
• Weeks 4–8: Smoother texture and brighter tone appear.
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Any timelines described reflect cosmetic experiences only and are not guaranteed. Results vary

Visible changes take time. Fountain works at a cellular level, so some improvements start at 3 weeks but clearer results show after 8–12 weeks. Don’t stop — consistency matters.

Fountain is a maintenance treatment. Stopping can reverse progress. Keep using it to maintain youthful, healthy skin.

Yes — many people use Fountain alongside treatments like Botox or Microneedling. While Botox relaxes facial muscles, Fountain works on texture and cellular aging for comprehensive results. Always check with your provider.

 Mild redness, dryness, peeling, or sun sensitivity are normal when starting Tretinoin. These lessen as your skin adjusts. Always wear SPF.

Avoid Fountain if you are pregnant, breastfeeding, under 18 years old, using oral isotretinoin (Accutane), or have known allergies to its ingredients. Fountain should not be used if a person has a history of skin cancer, perioral dermatitis, or open wounds. Always disclose your medical history in your intake.

If you have a history of skin sensitivity or a history of skin reactions, test Fountain on your inner forearm for 24 hours before first use.

Stop using Fountain and contact your prescriber if you experience severe burning, blistering, hives, or persistent irritation.

Yes– but only after the skin has fully recovered.

Topical tretinoin should not be used by pregnant women, or those breastfeeding as rare birth defects have been reported with the use of topical tretinoin. It is not known if the birth defects were caused by topical tretinoin.

Yes — Fountain contains Tretinoin, which is prescription-only in Canada. A licensed physician will review your online intake form, photos, and medical history to approve your treatment.

It's a legal requirement for your prescriber to verify your identity and check your skin condition to prescribe safely. Your ID and photos are only used for medical assessment — never for marketing.

We understand. Your photos are encrypted, securely stored, and visible only to your licensed prescriber and pharmacy. We never use them for promotions.

Most customers are approved within 2-3 business days, as long as your photos and intake form are complete and meet our medical criteria.

To streamline approval and shipping. Your card is only charged once your prescription is approved.

Your account keeps your medical info, prescriptions, and refill schedule safe and easy to manage. It also connects you securely to your prescriber.

Yes! Shipping is always free - because nothing should stand between you and prescription-strength, younger-looking skin.

Your prescription lasts for a year with automatic monthly refills. You’ll get reminders before each refill. You can pause or cancel anytime.

Yes — pause or cancel anytime in your dashboard before your next refill ships.

Your card is charged only once your prescription is approved or when your next refill is processed.

We ship with trusted carriers like Canada Post and FedEx. Tracking is provided for every shipment. Shipping is always free.

You’ll receive reminders to update your payment method. If payment fails three times, your subscription will be paused until it’s resolved.

Prescription products can’t be returned or refunded once shipped. You can update or cancel your order before it leaves our pharmacy. For any concerns, contact our support team.

Because this treatment is considered cosmetic, most insurance providers typically do not cover the cost of this medication.