Frequently asked questions

Fountain is a prescription-strength anti-aging cream that combines Tretinoin with antioxidants like Vitamin C, Vitamin E, Aloe Vera, and Ferulic Acid. Together, they boost collagen production, speed up cell turnover, and visibly improve skin tone, texture, and firmness.

Each bottle is compounded fresh at a licensed Canadian pharmacy. Fountain is not mass-produced; instead, it’s a customized medical-grade formula prescription treatment dispensed on an individual basis under strict medical oversight.

Yes. Each ingredient is clinically studied for anti-aging benefits. Prescription-strength Tretinoin is one of the most researched compounds for stimulating collagen, smoothing fine lines, and improving skin clarity over time.

Aging itself can’t be fully reversed, but prescription-strength ingredients like Tretinoin can slow down visible signs dramatically. By boosting collagen and speeding cell turnover, Fountain helps reduce wrinkles, improve firmness, and reveal smoother, healthier skin.

Fountain targets fine lines, deeper wrinkles, uneven tone, sun spots, rough texture, and loss of elasticity — helping you maintain healthy, youthful skin as you age.

Wrinkles form naturally as collagen and elastin break down with age. Environmental factors like sun exposure, pollution, and poor skincare habits speed this up by damaging skin cells and slowing down renewal.

Most dermatologists recommend starting prescription-strength skincare in your late 20s or early 30s — when collagen loss and sun damage begin, long before deeper wrinkles appear. Starting early supports collagen production and keeps skin healthier for longer.

 Fountain works for adults at any age:

• 25–29: Prevent first signs of aging.
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• 30–49: Actively treat fine lines, firmness loss, and uneven tone.
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• ‍50+: Reverse visible sun damage, deeper wrinkles, and restore skin resilience.

Yes — Fountain contains Tretinoin, which is prescription-only in Canada. A licensed physician will review your online intake form, photos, and medical history to approve your treatment.

It’s a legal requirement for your prescriber to verify your identity and check your skin condition to prescribe safely. Your ID and photos are only used for medical assessment — never for marketing.

We understand. Your photos are encrypted, securely stored, and visible only to your licensed prescriber and pharmacy. We never use them for promotions.

Most customers are approved within 7-10 business days, as long as your photos and intake form are complete and meet our medical criteria.

To streamline approval and shipping. Your card is only charged once your prescription is approved.

Your account keeps your medical info, prescriptions, and refill schedule safe and easy to manage. It also connects you securely to your prescriber.

• Use 2 pumps at night on clean, dry skin.
  
  
• Apply a thin, even layer to face and neck.
  
  
• Avoid eyes, lips, and broken or irritated skin.
  
  
• Wash your hands after applying.
  
  
• Avoid washing the face, or applying other skincare products, including makeup, for at least 1 hour following application.
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• Apply a moisturizing sunscreen with SPF 30 or more the following morning, daily.

Yes — Fountain is designed for nightly use - this is ideal in order to maintain results.

Mild peeling or redness is normal as your skin adjusts. To reduce discomfort, you can apply Fountain less often (every 2-3 nights) for the first few weeks, use a gentle moisturizer, or try the “sandwich method” — moisturizer, then Fountain, then moisturizer again.

Yes — but skip harsh exfoliants (like AHAs/BHAs), other retinoids, and alcohol-based toners.Topical steroids or photosensitizing medications (eg doxycycline - an oral antibiotic) should be avoided unless approved by a physician.Pair Fountain with a gentle cleanser, moisturizer, and daily SPF.

No — avoid the eyes, lips, and any broken or sunburned skin.

Store upright in a cool, dry place, away from sunlight, kids, and pets. Do not store it in the bathroom due to temperature fluctuations from showers and baths. The cream may turn slightly yellow over time due to oxidation, but this won’t affect safety or results. The cream has an expiry date of 90 days.

• Weeks 1–4: Your skin adjusts. Mild redness, flaking, or breakouts can happen.
  
  
• Weeks 4–8: Smoother texture and brighter tone appear.
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• ‍Week 8–12+: Wrinkles and dark spots fade, elasticity improves. Consistency is key — stick with it to maintain results.

Visible changes take time. Fountain works at a cellular level, so some improvements start at 3 weeks but clearer results show after 8–12 weeks. Don’t stop — consistency matters.

Fountain is a maintenance treatment. Stopping can reverse progress. Keep using it to maintain youthful, healthy skin.

Yes — many people use Fountain alongside treatments like Botox or Microneedling. While Botox relaxes facial muscles, Fountain works on texture and cellular aging for comprehensive results. Always check with your provider.

Mild redness, dryness, peeling, or sun sensitivity are normal when starting Tretinoin. These lessen as your skin adjusts. Always wear SPF.

Avoid Fountain if you are pregnant, breastfeeding, under 18 years old, using oral isotretinoin (Accutane), or have known allergies to its ingredients. Fountain should not be used if a person has a history of skin cancer, perioral dermatitis, or open wounds. Always disclose your medical history in your intake.

If you have a history of skin sensitivity or a history of skin reactions, test Fountain on your inner forearm for 24 hours before first use.

Stop using Fountain and contact your prescriber if you experience severe burning, blistering, hives, or persistent irritation.

Yes– but only after the skin has fully recovered.

Topical tretinoin should not be used by pregnant women, or those breastfeeding as rare birth defects have been reported with the use of topical tretinoin. It is not known if the birth defects were caused by topical tretinoin.

Your prescription lasts for a year with automatic monthly refills. You’ll get reminders before each refill. You can pause or cancel anytime.

Yes — pause or cancel anytime in your dashboard before your next refill ships.

Your card is charged only once your prescription is approved or when your next refill is processed.

We ship with trusted carriers like Canada Post and FedEx. Tracking is provided for every shipment. Shipping is always free.

You’ll receive reminders to update your payment method. If payment fails three times, your subscription will be paused until it’s resolved.

Prescription products can’t be returned or refunded once shipped. You can update or cancel your order before it leaves our pharmacy. For any concerns, contact our support team.

Because this treatment is considered cosmetic, most insurance providers typically do not cover the cost of this medication.